Privacy Policy

📅 Effective Date: January 1, 2026

1. Introduction

je999 is committed to protecting the privacy of every player who visits or registers on our platform. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have as a user. This policy applies to all services offered by je999, including sports betting, live casino, slot games, crash games, and any other features available at je999.club.

We operate in compliance with internationally recognized data protection standards and take every reasonable measure to ensure that your information remains secure at all times. If you have any questions about this policy, please contact us at [email protected].

2. Information We Collect

When you create an account, place bets, make deposits, or interact with je999, we collect certain categories of personal information. This may include:

• Identity information: full name, date of birth, username, and a copy of a government-issued ID for KYC verification.
• Contact information: email address, phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, or other locations in Bangladesh).
• Financial information: transaction records, deposit and withdrawal history via bKash, Nagad, Rocket, Upay, or supported bank accounts.
• Technical information: IP address, browser type, device model, operating system, and session data collected automatically when you access our platform.
• Behavioural data: game history, wagering patterns, session duration, preferred game categories (such as cricket betting or slots), and platform navigation data.

We only collect information that is necessary for the legitimate purposes described in this policy. We do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.

3. How We Use Your Information

The personal data we collect is used strictly for purposes that are necessary to operate and improve the je999 platform. These purposes include:

• Account management: creating, maintaining, and securing your je999 player account, including password resets and session management.
• Payment processing: verifying and processing deposits and withdrawals made through bKash, Nagad, Rocket, and other supported payment methods.
• Fraud prevention and security: detecting and preventing fraudulent activity, money laundering, and unauthorized account access across our Bangladesh-facing platform.
• Customer support: responding to your queries, resolving disputes, and providing technical assistance through our support channels.
• Service improvement and personalisation: analysing usage patterns to improve platform features, personalise game recommendations, and tailor promotional offers for players in Dhaka, Sylhet, Chittagong, and across Bangladesh.

4. Data Sharing and Disclosure

je999 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating the je999 platform, including payment processors, identity verification providers, and cloud hosting partners. All such partners are bound by strict confidentiality agreements.
• Legal obligations: when required by applicable law, court order, or regulatory authority to disclose information, we will do so to the minimum extent necessary.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, we ensure that any third party receiving your data maintains security standards consistent with our own. We never share your data with advertisers, data brokers, or unrelated third parties.

5. Payment Data and Financial Security

All financial transactions on je999 — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — are processed through SSL-encrypted, secure payment gateways. We do not store your full payment credentials, PIN codes, or mobile banking passwords on our servers.

Transaction records are retained for a period necessary to comply with financial regulations and for dispute resolution purposes. If you believe you have identified any suspicious financial activity on your je999 account, please contact our support team immediately at [email protected].

6. Cookies and Tracking Technologies

je999 uses cookies and similar technologies to improve your experience on our platform. These technologies help us remember your preferences, maintain your session, and understand how the platform is used. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including login session management and security tokens.
• Analytics cookies: help us understand user behaviour, popular game categories (such as cricket betting, slots, or live casino), and pages that may need improvement.
• Preference cookies: remember your language settings, currency display (BDT), and personalised game preferences.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of some features on the je999 platform.

7. Your Rights as a User

je999 respects your rights over your personal data. Depending on applicable regulations, you may be entitled to exercise the following rights:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to restrict how we use your data while a dispute or review is in progress.

To exercise any of these rights, please contact our support team at [email protected] with your registered account details. We will respond to all verified requests within a reasonable timeframe.

8. Data Retention

je999 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy. The retention period varies depending on the type of data and the purpose for which it was collected. As a general guideline, account data is retained for the duration of the account's existence plus an additional period required for legal or compliance purposes.

Financial transaction records may be retained for a longer period as required by applicable laws. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you as an individual.

9. Children's Privacy and Age Restriction

je999 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that data has been inadvertently collected from a minor, we will delete it immediately. If you believe a minor has registered on our platform, please notify us without delay at [email protected].

10. Changes to This Privacy Policy

je999 reserves the right to update or revise this Privacy Policy at any time. When changes are made, we will update the "Effective Date" at the top of this document. If the changes are material, we may also notify registered players by email or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how je999 is protecting your information. Your continued use of the je999 platform after any changes constitutes your acceptance of the revised policy.

11. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way je999 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all across Bangladesh.

Email: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days. Our team handles all data requests with full confidentiality and professionalism.